Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During sales events, product launches, or high-volume periods, processing times may be extended.
Orders cannot be modified or canceled once they have been processed.
We ship using reputable carriers such as USPS, UPS, and FedEx.
Shipping methods, rates, and delivery estimates are calculated at checkout.
Delivery times are estimates and not guaranteed.
All orders are packaged securely to protect cards and sealed products.
Single cards are shipped in protective sleeves, top loaders, or equivalent protection.
Sealed products are shipped as received from distributors and are not opened or altered in any way.
Ownership and risk of loss transfer to the customer once the order is handed to the carrier.
We are not responsible for delays, damage, or loss caused by the shipping carrier once the package has shipped.
If a package is marked “Delivered” by the carrier, it is considered successfully delivered.
Chicago Card Collectors is not responsible for lost or stolen packages.
We strongly recommend:
Using shipping insurance when available
Shipping to a secure address
For packages lost in transit, the customer must work directly with the carrier to file a claim.
Shipping insurance may be offered at checkout for an additional fee.
If insurance is purchased and a package is lost or damaged in transit, claims must be filed with the carrier.
Refunds or replacements are only available for insured shipments and only after carrier claim approval.
Customers are responsible for providing an accurate and complete shipping address.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Returned packages due to address errors may require additional shipping fees.
We currently ship within the United States.
International customers are responsible for all customs fees, taxes, duties, or import restrictions.
We are not responsible for packages delayed, rejected, or confiscated by customs.
Severe weather, holidays, or carrier issues may cause delays beyond our control.
Shipping delays do not qualify for refunds or cancellations.
If an item arrives damaged due to shipping:
Contact us within 48 hours of delivery
Provide clear photos of the packaging and product
Claims must be submitted before any return or replacement is considered.
Sealed products damaged externally but still sealed are not eligible for returns or refunds.
All sealed products are final sale.
Once shipped, sealed items are not eligible for return, refund, or exchange for any reason, including shipping damage, unless otherwise required by law.
If you have questions regarding shipping or believe your order qualifies for review under this policy, contact us at:
Email: drew@chiagocardcollectors.com
Business Name: Chicago Card Collectors
Description here
